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Cancellation policy

Payment Policy

This Payment Policy explains how and when payments are collected for all orders and services. Our goal is to provide a clear, seamless, and transparent payment process for every customer.

Accepted Payment Methods

We accept the following forms of payment:

  • Major credit and debit cards

  • PayPal

  • Apple Pay and Google Pay

  • Shop Pay

  • Bank transfers or wire payments (for approved wholesale accounts)

All payment methods must be valid and authorized at the time of purchase.

Payment Timing

Unless otherwise agreed in writing, payment is due in full at checkout.
For wholesale accounts, payment terms must be approved in advance and are listed on each invoice.

Orders will not ship until payment is received and processed.

Currency

All payments are processed in the currency displayed at checkout. International customers are responsible for any currency conversion fees charged by their bank or payment provider.

Refunds and Cancellations

Refunds, returns, and cancellations are handled according to our Return Policy.
Refunds are issued to the original payment method only.
Once a refund is processed, it may take 3–10 business days for the funds to appear depending on the bank or card issuer.

Late Payments (Wholesale Accounts)

For approved accounts with invoice terms:

  • All invoices must be paid by the listed due date

  • Late payments may incur a fee

  • Accounts with overdue balances may have future shipments delayed or suspended

Fraud Prevention

We reserve the right to request additional verification for any order or payment that appears suspicious or unauthorized. Orders may be canceled if verification cannot be completed.

Contact

If you have questions about billing or payments, please contact us and our team will be happy to help.

Business name: SilkCut Underwear

Phone number: +1 9175334819

Email: support@silkcutunderwear.com

Address: 85 N 3RD STREET, Brooklyn NY 11249, United States

Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM