SHIPPING OPTIONS:
- UNITED STATES: Shipping fees may apply. Expedited options are available at an additional cost during checkout.
- INTERNATIONAL: Shipping fees apply. We do not collect customs taxes; you will be responsible for your country's duties and taxes.
HANDLING TIME:
Orders are dispatched from the US within 24 hours.
SHIPPING TIME:
Depending on the destination, it's usually about 5-7 business days.
TRACKING NUMBER:
All orders are shipped with tracking numbers.
INSURANCE:
We do not offer additional shipping insurance beyond what the carrier offers.
PACKAGING:
Our packaging is 88% recycled and 100% recyclable.
RETURNS & EXCHANGES:
For any concerns, please contact us directly at support@silkcutunderwear.com. However, note that we do not accept returns.
DAMAGED ITEMS:
If you receive a damaged item, please send a photograph showing the damage and the product tag in the same picture. In verified damage cases, we will replace your item.
LOST PACKAGES:
If tracking indicates a package was delivered but not received, customers need to contact the carrier. We will assist with the necessary paperwork for a claim with the carrier.
CONTACT INFORMATION:
- Email: support@silkcutunderwear.com