We aim to make exchanges quick and straightforward for our customers.
Please note that, according to US federal law, underwear cannot be returned or exchanged unless it is brand new or defective. Any returned underwear will be disposed of.
Return Policy
You can return new, unopened items within 15 days of delivery for a full refund. Contact support@silkcutunderwear.com for return authorization and be prepared to cover the return shipping costs.
Defective or Incorrect Items
If you receive an incorrect or defective item, we will cover the return shipping costs and replace the item at no charge. All returns must be authorized beforehand, or the shipment will be rejected.
Return and Exchange Instructions
Email support@taniusa.com with your Order Number and Reason for Return/Exchange.
Confirm that the product is brand new, never worn, and in re-sellable condition.
Ensure all tags, labels, and original packaging are intact.
Our Commitment to You:
At SilkCut Underwear, we strive to ensure your complete satisfaction with every purchase. We aim to make exchanges quick and straightforward for our valued customers. Please review our Return and Refund Policy below:
Return Policy Overview:
According to US federal law, underwear cannot be returned or exchanged unless it is brand new or defective. Any returned underwear will be disposed of.
Return Process:
1. New, Unopened Items: You may return new, unopened items within 15 days of delivery for a full refund. However, you must contact support@silkcutunderwear.com for return authorization and cover the return shipping costs.
2. Incorrect or Defective Items: If you receive an incorrect or defective item, we will cover the return shipping costs and replace the items at no charge. All returns must be authorized beforehand to avoid rejection.
Our Commitment to You:
We understand the importance of your satisfaction and aim to make your shopping experience with SilkCut Underwear enjoyable and worry-free. Should you encounter any issues with your order, our dedicated support team is here to assist you every step of the way.
Experience the ultimate in comfort and quality with SilkCut Underwear. Shop confidently, knowing that your satisfaction is our top priority.
If you have any inquiries or need assistance, please don't hesitate to contact us at support@silkcutunderwear.com. We're here to help!
Thank you for choosing SilkCut Underwear.